HP SUPPORT DOCUMENT

 

Advisory: (Revision) Integrated Lights-Out Management (iLO) Interface Driver for Windows May Cause the System to Become Unresponsive if the Driver Does Not Allocate Extra Contiguous Memory Blocks Under the 4 GB Space

 

 

Document Version

Release Date

Details

 

 

2

9/28/2006

Added Microsoft Windows Server 2003 as an affected Operating System.

 

 

1

6/1/2006

Original Document Release.

 

á

When the HP ProLiant Integrated Lights-Out Management (iLO) Interface Driver (CpqCiDrv) for Windows requests extra contiguous memory blocks under the 4 GB space and the system does not have any free blocks available of the size requested by the driver, the allocation request does not occur. If the operating system cannot satisfy the contiguous memory blocks under the 4 GB space, the server may become unresponsive.

 

Note: Systems with more than 4 GB of RAM running for long periods of time without a reboot are unlikely to have contiguous free memory blocks available under the 4 GB space.

 

Any ProLiant server with Integrated Lights-Out (iLO) and running either of the following operating systems and drivers:

  • Microsoft Windows Server 2003 (any edition) and HP ProLiant Integrated Lights-Out Management Interface Driver (Version 1.8.2195.0 or earlier) for Windows 2000/Windows Server 2003.

Or

  • Microsoft Windows Server 2003 x64 (any edition) and HP ProLiant Integrated Lights-Out Management Interface Driver (Version 1.8.3790.0 or earlier) for Windows Server 2003 x64 Editions.

A list of ProLiant servers with the iLO management feature is maintained at the following URL:

http://h18013.www1.hp.com/manage/supported-servers.html

 

Upgrade to HP ProLiant Integrated Lights-Out Management Interface Driver Version 1.9 (or later).

The updated driver will pre-allocate all memory space required by iLO during server boot.

 

The latest drivers are available for download at the following URLs:

 

HP ProLiant Integrated Lights-Out Management Interface Driver for Windows 2000/Windows Server 2003:

http://h18013.www1.hp.com/support/files/lights-out/us/locate/3430.html

 

HP ProLiant Integrated Lights-Out Management Interface Driver for Windows Server 2003 x64 Editions:

http://h18007.www1.hp.com/support/files/server/us/locate/8610.html

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:

http://www.hp.com/go/myadvisory

 

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00638154 .

To search for additional advisories related to Integrated Lights-Out (iLO) , use the following search string:

+ProLiant +Advisory +iLO

KEYWORDS : iLO, hang, freeze, lockup, crash, fail

 

ęCopyright 2007 Hewlett-Packard Development Company, L.P.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00688313